UX Audit for
Healthcare Websites
and Apps

Identify user experience problems and solutions to drive engagement, conversion, and patient and provider adoption

of Experience
Happy User 
Who We've Worked With
  • Johnson & Johnson
  • Abbot
  • Janssen
  • Boston Scientific
Who We've Worked With
  • Johnson & Johnson
  • Abbot
  • Janssen
  • Boston Scientific

Why Do
a UX Audit?

To provide a better user experience for patients and HCPs!
Recent studies show that patients and providers rely on healthcare websites, but these websites underperform.1-4

  • 72 % of websites receive
    a failing grade of
    59/100 or lower 3

  • 65 % abandonment
    (bounce) rate average
    for pharma websites 4

  • 50 % of project budget is
    spent on reworking
    websites 4

  • Do not become
    a part of these
Do not become a part of these statistics.

What Is
a UX Audit?

It's time for
a UX Audit when:

  • You have never done a UX Audit
  • Creating or redesigning a website
  • Launching a new medication
  • Applying for an FDA approval
  • Conducting product lifecycle management
  • Recruiting patients for clinical trials

When a patient sees their doctor, they usually begin by taking vitals and ordering lab work. The Intechnic UX Audit is just like that. It examines an existing website to ensure that it meets patient, caregiver, and provider needs and aligns with your commercial goals.

Our UX Audit identifies friction points for your patients and HCPs and presents an actionable plan that will help to build brand trust and provide a supportive experience. We conduct our analysis by testing with real users, performing in-depth research, and applying 25+ years of experience.

UX Audit

What you can expect:

One Size Does Not Fit All. 
Our UX Audits Are Tailored 
to Meet Your Business Needs

Our UX Audit Includes Both Quantitative & Qualitative Research to Remove the Guesswork

The Results 
are Clear

  • 92 /100 usability score for patient enrollment for a global healthcare company

  • 218 % increase in conversions for a major medical device company

What Our
Clients Say

Intechnic has helped us think about what we can do to best help our particular users; they’re very singularly focused.

Dan X,
Associate Director,
Johnson & Johnson


Our UX experts will identify usability issues and make three actionable improvement recommendations as part of a no-obligation, no-cost evaluation.

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