UX OF PHARMA
PATIENT SUPPORT PROGRAMS
PATIENT SUPPORT PROGRAMS
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DOWNLOAD THE REPORTREPORT: UX OF PHARMA
PATIENT SUPPORT
PROGRAMS
Digital Experience Patient
Expectations and
Trends
This landscape report examines digital experience of top pharma patient support
programs, identifies best-in-class UX practices, and suggests how to solve unmet
patient needs.
Poor user experience is a barrier for patients
to get on therapy and stay on therapy.
Our report includes recommendations for
patient-centric UX, supported by years of research.
REPORT INCLUDES:
- Over 100 pages of findings and data-driven recommendations
- Insights from 120+ patient interviews and usability testing results
- A defined set of 12 evaluation criteria in 3 categories based on patient feedback
- Best-in-class UX practices and examples for each evaluation criteria
- A detailed UX review of 10 patient support programs by an expert UX team
- A score for each evaluation criteria for every program reviewed
- Best practice suggestions for each of the programs reviewed
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