UX OF PHARMA 
PATIENT SUPPORT PROGRAMS

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REPORT: UX OF PHARMA
PATIENT SUPPORT PROGRAMS

Digital Experience Patient
Expectations and Trends

This landscape report examines digital experience of top pharma patient support programs, identifies best-in-class UX practices, and suggests how to solve unmet patient needs. 

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Poor user experience is a barrier for patients to get on therapy and stay on therapy.

Our report includes recommendations for patient-centric UX, supported by years of research. 


REPORT INCLUDES:


  • Over 100 pages of findings and data-driven recommendations
  • Insights from 120+ patient interviews and usability testing results
  • A defined set of 12 evaluation criteria in 3 categories based on patient feedback
  • Best-in-class UX practices and examples for each evaluation criteria
  • A detailed UX review of 10 patient support programs by an expert UX team 
  • A score for each evaluation criteria for every program reviewed
  • Best practice suggestions for each of the programs reviewed

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