Patient
Experience
Scale
( PX )
I felt like they had my back and were ready to help whenever I needed it.
The only open-access framework designed to improve the digital Patient Experience, developed scientifically in collaboration with real patients to meet today's needs.
What do patients want?
The PX Scale uncovers the core principles of patients’ digital expectations. It was inspired by Maslow's Hierarchy of Needs and based on hundreds of patient interviews.
- 6 therapy areas
- 15+ separate studies
- 200+ patients
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Confidence
“I can tell this website helps patients like me.”
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Simplicity
“It is easy to navigate and find the information I need.”
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Impact
“It will improve my health and support me along the way.”
By prioritizing patients' needs, your team will empower patients 
,
boost treatment adherence 
,
and improve health outcomes 
PX Scale is freely available to professionals in the healthcare industry who are committed to patient-centricity. Here is how it works:
PX
Scale
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Evaluate your website or app with real patients and calculate the score.
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Implement improvements based on the output of the framework.
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Celebrate & learn to demonstrate Patient Experience improvements.
Good PX Score = Business Results Worth Celebrating
Exceptional
Score 1 . 0
- Boost meaningful engagement
- Create an empathetic and guided user experience
- Build brand trust and loyalty
- Reduce website management costs
- Increase medication adherence
- Increase patient support program enrollment
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Improve patient
outcomes - Lower healthcare costs & increase efficiency
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The PX Scale helps to align by eliminating guesswork. Now, it's possible to know exactly what patients think about any digital experience and have a clear benchmark to guide all efforts and measure progress. It is a game-changer for building consensus, driving meaningful improvements, and boosting patient satisfaction on their healthcare journey.
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We struggled to build a business case for improving patient experience with measurable results. Using the PX Scale components, Intechnic interviewed real patients, redesigned key websites for patients, and recommended breakthrough improvements. This approach revolutionizes how healthcare companies can modernize digital health solutions and promote health equity.
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Navigating the complex healthcare ecosystem can be challenging for patients and caregivers. The Patient Experience (PX) scale empowers health care leaders to create a human-centric digital strategy and curate digital solutions that prioritize patient voices while streamlining care journeys for both patients and healthcare providers. The scale is intuitive to understand and discern and the insights are highly applicable across health systems, pharmaceutical companies, and patient care teams.
Get the complete open-access toolkit for improving Patient Experience
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Video walkthrough
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PXS questionnaire
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Scoring instructions
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Score benchmarking
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Mayo Clinic Proceedings Digital Health publication
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